Syncer - Shopify migration experts
faq

Everything you want to know.

Questions about our approach, data, SEO, pricing or support. All answers are here, sorted per topic. If your question is missing, let us know.

General

Yes, request a free demo store directly. You will immediately see what your new shop could look like and how data is synchronized live.

Syncer is built for agencies and brands that want to switch to a future-proof platform like Shopify. Whether you have a Magento, Lightspeed, or WooCommerce shop, we ensure a smooth transition. View our platforms for all possibilities.

Syncer is your migration and synchronization engine for webshops. We ensure that all your product data, customer data, and SEO value are transferred securely and in real-time. Thanks to our approach, you have an always-on preview store and retain control until launch.

With Syncer, you prevent manual errors and data loss. Our Live Syncer keeps your data real-time consistent, and with 1-to-1 redirects, you lose no SEO value.

We support migrations from and to Magento, Shopify, Lightspeed, WooCommerce, Shopware, and Logic4. Want to know more? Check out our platforms.

Complex cases

Yes, this is possible via the multi-language package.

Custom fields and integrations are discussed in the migration plan.

Yes, we also migrate content. See approach.

Yes, multi-store to one environment is proven. See platforms.

Yes, Logic4 and Shopware are supported platforms. See platforms.

Content

Yes, read our articles in the blog.

Yes, via the NL/EN language option on the site. See homepage.

Yes, see our Shopify migration articles.

Yes, view our references and cases.

Yes, we share insights and tips in our blog.

Data

Yes, order history is included so that your customer service and analytics remain complete. See platforms for details.

Yes, filters, custom fields, and other additional data are also migrated. We document this in the migration plan.

Yes, tiered pricing and bundles can be migrated provided they are supported in your new platform. We will discuss this in the migration plan.

We migrate products, variants, categories, customers, orders, content, filters, and media, among other things. More information about coverage can be found on our platforms.

Yes, inventory and prices are continuously updated via our Live Syncer until launch.

Design

With the Syncer Theme, we maintain your look & feel as a base. After that, you can expand with your own design.

Yes, our themes are mobile-first and responsive. Check out Syncer Theme.

Yes, existing templates are included and tested. This is documented in the migration plan.

Yes, we offer custom theme development as an extra option. See our packages.

Yes, we perform functional and performance tests. See The Syncer approach.

Integrations

Yes, we work with partners for design, development, and marketing. See partners.

Yes, integrations with PIM, ERP, or accounting systems are set up custom. This is included in the setup.

Yes, measurement scripts like GA/GTM are migrated. See SEO & Redirects.

We handle integrations for payments, shipping, B2B, marketing, and more. See integrations.

Yes, we handle integrations with Klaviyo, Meta, Google, and more directly. See integrations.

Migration process

Thanks to the preview store, your current shop always remains operational, and the new shop is synchronized in real time. During the transition, we perform a final sync. Want to know more? See The Syncer approach.

Our process consists of six phases: Free Migration Plan, Connect & Map, Live Syncer, SEO & Redirects, Integrations & Setup, and Launch. We explain each step on The Syncer approach page.

We securely connect your source platform and map all data with smart templates. This ensures all fields are correct, including prices and inventory. You can read more about this in our approach.

With Live Syncer, we create a copy of your shop and keep it up-to-date until it goes live. You can always view the preview store. Read more on The Syncer approach.

After the go-live, we provide training, documentation, and support so your team can immediately work with the new shop. View our support options.

Aftercare

Yes, with Syncer we offer MaaS: monthly support and optimizations. See packages.

Yes, we provide training during launch.

Aftercare consists of support, monitoring, and optimizations. See support.

Yes, Live Syncer keeps data synchronized and can be reused. See approach.

Small adjustments are possible via Premium Support. See terms and conditions.

Planning

We establish planning and risks in the free migration plan.

With monitoring, support, and follow-ups. See support.

Yes, rollback possibilities are agreed upon in the migration plan.

We monitor and resolve this immediately in the Live Syncer.

We perform functional, performance, and acceptance tests. See approach.

Pricing

Use the migration planner or schedule a call with our team.

Indicative prices: from €2,500 (Lightspeed/WooCommerce), €5,000 (Magento), €10,000 (Shopware/Logic4/custom). Calculate your price using the planner.

Standard inclusions: data migration, SEO, testing and go-live. You can find extra options in our pricing.

We work with indicative prices and a defined scope in your migration plan.

Yes, for 3-year contracts we offer Premium Support and benefits. See general terms and conditions.

SEO

We migrate metadata, URLs and set up redirects so that your SEO is retained. Read more at SEO & Redirects.

We limit this risk through inventory, mapping and monitoring. We explain this in The Syncer approach.

Yes, multi-language and hreflang tags are possible. This is included in the options of our multi-language package.

Yes, internal link structures are included and adjusted in your new shop. We discuss this in the migration plan.

Yes, redirects are set up 1-to-1. This is part of the SEO & Redirects phase.

Shopify

Yes, with the Syncer Dashboard you track your own progress.

Yes, Syncer also supports complex Shopify Plus migrations.

Yes, you get a free demo store including synchronization. Request it via demo.

Yes, B2B and multi-market features are part of the setup. Read more at The Syncer approach.

Shopify is scalable, secure and fast. With Syncer, we ensure your transition is seamless. Read more about Shopify migrations.

Support

With Premium Support, we respond within 48 business hours. See support.

Yes, we regularly publish articles on our blog.

Yes, training and handover are part of the launch.

Yes, our team can be reached via WhatsApp, phone, and email. See contact.

You can start yourself via the Syncer Dashboard or choose for full guidance.

Security

We work with secure connections and controlled access. More about our process: The Syncer approach.

Yes, backups and monitoring are part of our approach. See support.

Data is processed exclusively within agreed systems. See terms and conditions.

Yes, we are GDPR compliant and enter into a data processing agreement. See our terms and conditions.

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