Syncer - Shopify migration experts
faq

Everything you want to know.

Questions about migrating to Shopify with Syncer: how it works, what it costs, what moves and what happens after go-live. Is your question missing? Let us know.

General

Syncer moves online stores to Shopify. We migrate your products, customers, orders, content and SEO data, keep your old store and your new Shopify store in sync with Live Sync® until the switch, and protect your rankings with SEO Guard®. After go-live, Syncer Proof® helps your store grow in Google and AI search. Syncer is a Shopify Premier Partner and has run 250+ migrations to Shopify.

For merchants moving their store to Shopify, from small shops to enterprise, and for agencies that want a migration engine behind their Shopify projects. The agency keeps the client relationship, and Syncer runs the move.

Live Sync®, SEO Guard®, Syncer Proof®, Syncer Intelligence and Syncer Insights are live. Syncer Markets and Syncer Channels are coming soon.

Self-serve or Assisted

With Self-serve you run the migration yourself in the Syncer app, at your own pace, with as many store views and languages as you like. With Assisted, our migration team configures and runs it with you: the preparation, the migration itself, the checks afterwards and one person accountable for the plan. It is the same migrator. The difference is who runs it.

Self-serve fits when someone on your team can configure and check a migration. Choose Assisted when your move involves multiple storefronts, international markets or merging catalogs into one, or when you want our specialists to take care of it. Not sure? Book a free migration scan or a demo and we will help you choose.

Yes. The free Demo Pack gives you the Syncer tools in the Shopify app, limited to 50 products and 50 records per data type, with SEO Guard® included. You see the result with your own data in your own Shopify store before you buy anything.

Pricing

€299 per month, as a subscription you can cancel anytime. There is no cap on your catalog, store views or languages. Self-serve is software only, so none of our hours are included.

Assisted starts from €2,500. The baseline includes 3 store views and 3 languages, 14 hours of migration work and 3 hours of project management, with field mapping, entity diversion and taxonomy mapping configured for your store. A larger store means more hours, estimated and agreed before the work starts.

Work that is not migration, such as custom development or creating records that never existed in your old store. Data from third-party extensions without an API needs bespoke extraction. These get their own line and their own price, always agreed before the work starts. The Scope page lists every boundary.

Syncer Proof® is a fixed monthly program at €800 per month, with no setup fees and no annual contract.

Request the free migration scan. Within one business day you get a plan for your store with the entity counts we found, the phases, an estimated timeline and a cost breakdown. No strings attached.

Platforms

Our platform migration pages cover Magento 1 and 2, Lightspeed, WooCommerce, Shopware, Logic4, Mijnwebwinkel and CCV Shop. Every migration goes to Shopify.

Most likely. We have moved stores off custom builds, ERP-driven shops and platforms nobody supports anymore. Tell us what you run and we will map it in the free migration scan.

Yes. We migrate to Shopify and to Shopify Plus.

Yes. Multiple stores, Shopify Markets and store merging are part of Assisted. Multi-domain sources run as parent and child migrations.

Data

Products and variants, categories mapped to Shopify collections and taxonomy, customers with addresses, orders and order history, CMS pages and blog content, URLs, redirects and metadata, prices including tier prices, and stock levels. The exact list differs per platform. Each platform page shows what moves.

Your legacy data is restructured into Shopify's native taxonomy. Custom fields are mapped to metafields and metaobjects, and content without a direct Shopify equivalent, such as CMS blocks or size guides, can be sent to articles or metaobjects. In Assisted, we configure this for your store.

Yes. Self-serve has no limit on languages or store views. Assisted includes 3 languages and 3 store views in the baseline. Extra ones are checked against the included hours first.

Yes. Live Sync® keeps a preview store current, so your team can test on real data before the switch. Per data type you see what has landed and what is still open.

Downtime and Live Sync®

No. Your current store keeps selling until the switch. Live Sync® keeps your Shopify store identical in the meantime, so the switch itself is a DNS change.

Live Sync® connects to your source platform through its API and streams products, orders, customers and inventory into Shopify in real time. Both stores stay identical right up to the switch. No stale exports, no offline weekend.

Whenever it suits you. The cutover is validated in a dry run first, and there is no export window, so you can switch on a Tuesday morning if you want.

It depends on your platform, catalog size, integrations and store build. Typical ranges on our platform pages run from three to eight weeks for Mijnwebwinkel and CCV Shop up to eight to fourteen weeks for a full Shopware migration with store build. A straightforward migration can run in as little as one week. The free migration scan gives you an estimated timeline for your store.

SEO and SEO Guard®

SEO Guard® is built to prevent that. It inventories every existing URL and maps 301 redirects before the switch, so your redirects go live together with your new store. After launch it monitors positions and traffic, so a drop shows up immediately instead of next month.

Before go-live: redirects and 404s, canonicals and hreflang, titles, descriptions and H1s page by page, and structured data. After go-live: rankings and traffic of your top pages from Search Console, with alerts on drops and weekly reports.

SEO Guard® follows traffic and rankings for 90 days after go-live.

After go-live

SEO Guard® keeps watching your rankings for 90 days. If you want to grow from there, Syncer Proof® takes over with a six-month growth plan for SEO and GEO, executed inside your Shopify store by our team.

The SEO and GEO growth engine for migrated Shopify stores. It handles technical fixes, catalog and product content, structured data and llms.txt, and tracks where your store appears in Google and in AI answers. Baseline and forecast are agreed in month one. If we miss the forecast by more than 20%, the next three months are free.

Syncer Intelligence scores commerce signals from your own data, such as SEO opportunities, data quality, international potential and marketplace readiness. Syncer Insights turns your data into concrete decisions, such as which products to promote and which pages to optimize. Both are live.

Both are coming soon. Syncer Markets will distribute your catalog across Shopify Markets, and Syncer Channels will send clean product data to the sales channels you connect. New releases are listed on the Changelog page.

Support and contact

By email or through the form on the Contact page. We reply within one business day.

Yes. Book a demo: 30 minutes with a Syncer engineer to go through your stack, your target setup and the risks we already know about.

A dedicated migration specialist, with someone accountable for the plan. Project management hours are part of the Assisted baseline.

In English, Dutch and German.

Still have a question?

Send it over. Within one business day you get an answer from the people who run the migrations, not from a script.