Algemeen

Is a demo possible?

Yes, request a free demo store right away. You instantly see what your new store could look like and how data is synced live.

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Who is Syncer intended for?

Syncer is built for agencies and brands that want to switch to a future-proof platform like Shopify. Whether you run a Magento, Lightspeed or WooCommerce store, we ensure a smooth transition. Check out our platforms for all possibilities.

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What exactly does Syncer do?

Syncer is your migration and synchronisation engine for online stores. We ensure all your product data, customer details and SEO value are transferred safely and in real time. Thanks to our approach you get an always-on preview store and stay in control up to go-live.

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What is the biggest advantage of Syncer compared to manual migrations?

With Syncer you avoid manual errors and data loss. Our Live Syncer keeps your data synced in real time and with 1-to-1 redirects you don’t lose any SEO value.

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Which platforms do you support?

We support migrations from and to Magento, Shopify, Lightspeed, WooCommerce, Shopware and Logic4. Want to know more? Check our platforms.

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Complexe cases

Do you handle multilingual and multi-market migrations?

Yes, this is possible via the multilanguage package.

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How do you handle custom fields and PIM/ERP?

Custom fields and integrations are discussed in the migration plan.

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Can you migrate content such as blogs and pages?

Yes, we also migrate content. See approach.

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Can you merge multiple stores into one environment?

Yes, multi-store into a single environment is proven. See platforms.

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Do you migrate from Logic4 or Shopware?

Yes, Logic4 and Shopware are supported platforms. See platforms.

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Content

Do you have content about migrating without stress?

Yes, read our articles in the blog.

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Is there an EN version of the content?

Yes, via the NL/EN language option on the site. See homepage.

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Is there an explanation about migrating to or from Shopify?

Yes, see our Shopify migration articles.

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Can I see cases or success stories?

Yes, view our references and cases.

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Do you publish trends and insights (AI, B2B, SEO)?

Yes, we share insights and tips in our blog.

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Data

Can you include order history?

Yes, order history is included so your customer service and analytics stay complete. See platforms for details.

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Do you also migrate filters and additional fields?

Yes, filters, custom fields and other additional data are included. We document this in the migration plan.

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Do you support bundles and tiered pricing?

Yes, tiered pricing and bundles can be migrated provided they are supported on your new platform. We discuss this in the migration plan.

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Which data do you migrate by default?

We migrate products, variants, categories, customers, orders, content, filters and media, among others. More info on coverage is on our platforms.

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Is inventory synchronised in real time?

Yes, stock and prices are continuously updated until go-live via our Live Syncer.

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Design

Do you keep my look & feel?

With the Syncer Theme we preserve your look & feel as a base. After that you can extend with your own design.

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Is mobile design included?

Yes, our themes are mobile-first and responsive. Check Syncer Theme.

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Can you migrate existing page templates?

Yes, existing templates are migrated and tested. We document this in the migration plan.

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Can you deliver custom design?

Yes, we offer custom theme development as an extra option. See our packages.

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Do you test templates before go-live?

Yes, we run functional and performance tests. See The Syncer approach.

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Integraties

Is there a partner network?

Yes, we work with partners for design, development and marketing. See partners.

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Do you connect PIM/ERP/financial systems?

Yes, integrations with PIM, ERP or accounting are set up tailor-made. This is part of setup.

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Can you include existing scripts and tracking?

Yes, tracking scripts like GA/GTM are included. See SEO & Redirects.

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Which integrations do you arrange?

We arrange integrations for payments, shipping, B2B, marketing and more. See integrations.

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Does it work with Klaviyo and other marketing tools?

Yes, integrations with Klaviyo, Meta, Google and more are arranged directly. See integrations.

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Migratieproces

How do you limit downtime?

Thanks to the preview store your current shop keeps running while the new shop is synced in real time. At cut-over we run a final sync. Want to know more? See The Syncer approach.

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What does your migration process look like?

Our process consists of six phases: Free migration plan, Connect & Map, Live Syncer, SEO & Redirects, Integrations & Setup and Launch. On the page The Syncer approach we explain every step.

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What does ‘Connect & Map’ entail?

We securely connect your source platform and map all data with smart templates. This ensures every field is correct, including pricing and stock. Read more about it in our approach.

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What is Live Syncer?

With Live Syncer we make a copy of your store and keep it up-to-date until go-live. You can view the preview store at any time. Read more on The Syncer approach.

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What do you deliver after go-live?

After go-live we provide training, documentation and support so your team can work with the new store right away. Check our support options.

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Nazorg

Do you offer Migration as a Service?

Yes, with Syncer we offer MaaS: monthly support and optimisations. See packages.

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Do you provide training for internal teams?

Yes, during the launch we provide training.

Approach·Pricing·Platforms·Free demo

What does aftercare look like?

Aftercare consists of support, monitoring and optimisations. See support.

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Can I sync data again later?

Yes, Live Syncer keeps data in sync and can be reused. See approach.

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What if I want extra adjustments?

Small adjustments are possible via Premium Support. See terms.

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Planning

How do you determine planning and risks?

We capture planning and risks in the free migration plan.

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How do we measure success after go-live?

With monitoring, support and follow-ups. See support.

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Is there a rollback strategy?

Yes, rollback options are agreed in the migration plan.

Approach·Pricing·Platforms·Free demo

What if issues occur during sync?

We monitor and resolve this immediately in the Live Syncer.

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Which tests do you run?

We run functional, performance and acceptance tests. See approach.

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Prijs

How do I calculate my exact price?

Use the migration planner or schedule a call with our team.

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How much does a migration cost roughly?

Indicative pricing: from €2,500 (Lightspeed/WooCommerce), €5,000 (Magento), €10,000 (Shopware/Logic4/custom). Calculate your price via the planner.

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What is included in the price by default?

Included by default: data migration, SEO, testing and go-live. Extra options are listed in our pricing.

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Do you work fixed price or time-and-materials?

We work with indicative pricing and a defined scope in your migration plan.

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Are there multi-year benefits?

Yes, with 3-year contracts we offer Premium Support and benefits. See terms and conditions.

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SEO

Will I keep my SEO rankings?

We migrate metadata, URLs and set up redirects so your SEO is preserved. Read more at SEO & Redirects.

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Is there a risk of organic traffic loss?

We limit this risk through inventory, mapping and monitoring. We explain this at The Syncer approach.

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Can you include international SEO?

Yes, multilanguage and hreflang tags are possible. This is part of our multilanguage package.

Approach·Pricing·Platforms·Free demo

Do you optimise internal links during migration?

Yes, internal link structures are migrated and adjusted in your new store. We discuss this in the migration plan.

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Do you set up 1-to-1 redirects automatically?

Yes, redirects are set up 1-to-1. This is part of the phase SEO & Redirects.

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Shopify

Is there self-served onboarding?

Yes, with the Syncer Dashboard you can track your progress yourself.

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Can I also do Shopify Plus cases?

Yes, Syncer also supports complex Shopify Plus migrations.

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Do I get a free Shopify demo store?

Yes, you get a free demo store including synchronisation. Request it via demo.

Approach·Pricing·Platforms·Free demo

Do you support B2B features in Shopify?

Yes, B2B and multi-market features are part of the setup. Read more at The Syncer approach.

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Why migrate to Shopify with Syncer?

Shopify is scalable, secure and fast. With Syncer we ensure your switch runs flawlessly. Read more about Shopify migrations.

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Support

How quickly do you respond to questions?

With Premium Support we respond within 48 hours on business days. See support.

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Is there documentation or a knowledge base?

Yes, we regularly publish articles in our blog.

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Is there training for my team?

Yes, training and handover are part of the launch.

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Can I use WhatsApp or phone for contact?

Yes, our team is reachable via WhatsApp, phone and email. See contact.

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Who does the onboarding?

You can start yourself via the Syncer Dashboard or opt for full guidance.

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Veiligheid

How do you safeguard data security?

We work with secure connections and controlled access. More about our process: The Syncer approach.

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Do you make back-ups?

Yes, back-ups and monitoring are part of our approach. See support.

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Where is my data stored during the migration?

Data is only processed within agreed systems. See terms.

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Do you operate GDPR-compliant?

Yes, we work GDPR-compliant and sign a data-processing agreement. See our terms.

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Who has access to my data?

Only authorised staff and partners have access. See terms.

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